Privacy Policy

Data Controller
Serengeti Solutions
Sakariya A. Issa Director

ICO Registration
Serengeti Solutions is registered with the Information Commissioner’s Office (ICO), demonstrating our commitment to handling your personal data with care and in compliance with data protection laws. Our ICO Registration Number is ZAB714564.

Collected Personal Data
We collect the following types of personal data:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact details.
• Health and Care Information: Medical history, care needs, care plans, and any other health-related information necessary for providing our services.
• Financial Information: Payment details, invoicing information, and bank account details for billing purposes.
• Communication Data: Emails, messages, and any correspondence between you and Serengeti Solutions.
• Consent Records: Permissions and consent given for specific care or use of data.

Purpose of Collecting Data
We collect personal data to:

• Provide High-Quality Care Services: To assess, plan, and deliver personalised home care services tailored to your needs.
• Communication: To contact you regarding your care, respond to your inquiries, and provide updates on our services.
• Billing and Payments: To process payments for services rendered and manage your account.
• Compliance and Legal Obligations: To comply with legal requirements, such as reporting to regulatory authorities, including the Care Quality Commission (CQC) and maintaining compliance with the ICO regulations.
• Improve Our Services: To use feedback and data to improve our services and ensure we meet our high standards of care.
• Safeguard Health and Safety: To ensure the safety and well-being of our clients and staff, and to handle any emergencies that may arise.

Contact Details

• Email: manager@serengetisolutions.co.uk
• Tel: 0203 302 7474
• Mob: +44 7859 965 888